What is NDAX?
NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange platform that allows users to buy, sell, and trade digital currencies like Bitcoin, Ethereum, and other cryptocurrencies. Founded in 2018, NDAX is regulated and compliant with Canadian financial regulations, making it a trusted platform for cryptocurrency trading in Canada.
Important: Always ensure you're visiting the official NDAX website at ndax.io to protect yourself from phishing attempts.
NDAX Platform Overview
Key Features
- ✓Canadian-regulated cryptocurrency exchange
- ✓Support for major cryptocurrencies
- ✓CAD funding and withdrawal options
- ✓Advanced trading tools and charts
- ✓Mobile app for iOS and Android
Security Features
- 🔒Two-factor authentication (2FA)
- 🔒Cold storage for digital assets
- 🔒SSL encryption for data protection
- 🔒Identity verification requirements
- 🔒Regular security audits
Safe NDAX Login Practices
Before You Log In
Security Checklist:
- • Always type "ndax.io" directly in your browser
- • Never click links in emails claiming to be from NDAX
- • Check for the secure lock icon (🔒) in your browser
- • Ensure the URL shows "https://" not "http://"
- • Use a secure, private internet connection
Step-by-Step Login Process
Visit the Official Website
Go to ndax.io and click the "Log In" button in the top right corner.
Enter Your Credentials
Input your registered email address and password. Never save these in a public computer.
Complete 2FA Verification
Enter the 6-digit code from your authenticator app (Google Authenticator, Authy, etc.).
Access Your Dashboard
Once verified, you'll be redirected to your account dashboard.
Password Security Tips:
- • Use a unique password only for NDAX
- • Include uppercase, lowercase, numbers, and symbols
- • Make it at least 12 characters long
- • Consider using a password manager
- • Never share your password with anyone
How to Verify Your Identity on NDAX
Identity verification is required by Canadian law and helps protect your account. NDAX uses a tiered verification system that determines your trading and withdrawal limits.
Verification Levels
Level 1: Basic
- • Email verification
- • Phone number verification
- • Limited trading ($1,000 CAD)
Level 2: Enhanced
- • Government ID upload
- • Selfie verification
- • Higher limits ($10,000 CAD)
Level 3: Full
- • Proof of address
- • Enhanced due diligence
- • Maximum limits
Required Documents
Accepted Government IDs:
- • Canadian driver's license
- • Canadian passport
- • Provincial ID card
- • Permanent resident card
Proof of Address (Level 3):
- • Utility bill (within 90 days)
- • Bank statement (within 90 days)
- • Government correspondence
- • Lease agreement
Verification Process
Log into your NDAX account and go to "Account Settings"
Click on "Identity Verification" section
Upload clear photos of your documents
Take a selfie following the on-screen instructions
Wait for approval (usually 1-3 business days)
Navigating Your NDAX Dashboard
Once you've successfully logged in, you'll see the NDAX dashboard. Here's a guide to help you understand and navigate the main features.
Main Dashboard Sections
Portfolio Overview
View your total balance, asset allocation, and recent performance.
Buy/Sell Section
Quick access to purchase or sell cryptocurrencies with simple forms.
Trading Interface
Advanced trading tools with charts, order books, and market data.
Wallet Management
Deposit, withdraw, and manage your cryptocurrency and CAD balances.
Transaction History
Review all your past trades, deposits, and withdrawals.
Account Settings
Manage security settings, verification status, and preferences.
Key Navigation Tips
- 💡Top Menu: Access main sections like Trade, Wallet, and Account from the top navigation bar.
- 💡Quick Actions: Use the sidebar for common actions like buying Bitcoin or checking your balance.
- 💡Mobile App: Download the NDAX mobile app for trading on the go with the same features.
- 💡Help Center: Access tutorials and support through the help icon in the top right corner.
First Steps After Login
Complete Identity Verification
If not done already, complete your identity verification to unlock full features.
Enable Two-Factor Authentication
Set up 2FA in Account Settings for enhanced security.
Fund Your Account
Add CAD funds via Interac e-Transfer or wire transfer to start trading.
Explore the Platform
Familiarize yourself with the trading interface and available cryptocurrencies.
Common Login Issues and Solutions
Forgot Password
Click "Forgot Password" on the login page and follow the email instructions to reset it.
2FA Code Not Working
Ensure your device's time is synchronized and try generating a new code. Contact support if issues persist.
Account Locked
After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes or contact support.
Browser Issues
Clear your browser cache and cookies, disable ad blockers, or try a different browser.
Start Your NDAX Journey Safely
Following these guidelines will help ensure your NDAX login experience is both secure and smooth. Remember that cryptocurrency trading involves risks, so always do your research and never invest more than you can afford to lose.
Need Help? NDAX offers 24/7 customer support through their help center and live chat feature available after logging in.